Customer Service
At SNS Online Store, we prioritize your satisfaction and aim to provide a seamless shopping experience. If you have any questions, concerns, or need assistance, our dedicated customer service team is here to help.
How Can We Help You?
1. Order Inquiries
For questions related to your order, including order status, changes, or cancellations, please contact us as soon as possible.
2. Shipping & Delivery
Need help tracking your order or understanding our delivery process? Visit our Shipping Policy page or contact us directly for more information.
3. Product Information
If you need more details about our products or are unsure which product suits your needs, our team is available to guide you.
4. Payment Assistance
We currently offer Cash on Delivery (COD) as our payment method. For any questions related to payments, feel free to reach out.
5. Returns & Refunds
As stated in our policies, we do not offer returns or refunds. However, if you encounter any issues with your order, such as damaged or incorrect items, please notify us immediately upon delivery for assistance.
Contact Us
We’re here to help! You can reach our customer service team through the following channels:
- Phone: [+92 313 2062333]
- Email: [Â snsonlinestorepk@gmail.com]
- Working Hours:
- Monday to Friday: 8:00 AM to 10:00 PM
- Saturday: 9:00 AM to 11:00 PM
- Sunday: Closed
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1. How can I track my order?
Once your order is shipped, you will receive a tracking ID via SMS or email. Use this ID to track your order’s status.
2. What should I do if my order is delayed?
If your order is delayed beyond the expected delivery time, please contact us for assistance.
3. Can I cancel my order?
Orders can only be canceled before they are shipped. Please contact us immediately if you need to cancel an order.
4. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, notify us immediately upon delivery. Our team will assist you in resolving the issue.
At SNS Online Store, we’re committed to making your shopping experience smooth and enjoyable. Don’t hesitate to get in touch if you need help.
