Refund policy

Return and Refund Policy

At SNS Online Store, we aim to provide quality products and a smooth shopping experience. Please review our return, exchange and refund terms before placing an order.

7-Day Return and Exchange Period

Customers may request a return or exchange within 7 days of receiving the order. Requests submitted after seven days may not be accepted.

Damaged or Incorrect Product

A free return or exchange will be provided when:

  • The product is damaged or defective.

  • The customer receives a different product from the one ordered.

  • The wrong article, colour or design is delivered.

In these cases, SNS Online Store will cover the delivery charges.

Customers should contact us as soon as possible and provide clear pictures or a video showing the issue, along with their order details.

Change of Mind or Article Exchange

Customers may request an exchange or return even when there is no defect or issue with the product.

However, in cases of a change of mind, article change, colour change or design change, the customer will be responsible for the two-way delivery charges, including:

  • The cost of returning the original product.

  • The cost of delivering the replacement product.

Return Conditions

To qualify for a return or exchange, the product must:

  • Be unused, unwashed and unstitched.

  • Be returned in its original condition and packaging.

  • Include all original components, accessories and tags.

  • Have no stains, perfume, marks, damage or alterations.

Products that have been washed, stitched, cut, used or damaged by the customer will not be accepted.

Refund Process

Once the returned product is received and inspected, the customer will be informed about the approval or rejection of the refund.

Approved refunds will be processed through the agreed payment method. Any delivery charges paid for a change-of-mind return are non-refundable.

For Cash on Delivery orders, the customer may be asked to provide bank account or Easypaisa/JazzCash details for the refund.

How to Request a Return or Exchange

Contact SNS Online Store within seven days of receiving your order and provide:

  • Order number
  • Customer name and contact number
  • Reason for the return or exchange
  • Clear pictures or video of the product, where applicable

WhatsApp: +92 309 4106105
Website: www.snsonlinestore.com

Please do not send a product back without first receiving return instructions from our customer support team.

Important Note

SNS Online Store reserves the right to refuse a return or exchange if the product does not meet the conditions mentioned above. This policy is subject to applicable consumer protection laws.

Website: www.snsonlinestore.com